Terms & Conditions

Ordering and Payment

We accept orders from customers nation-wide. We accept payments in New Zealand dollars. Please use our secure internet banking options.
We reserve the right to notify if any order has incorrectly calculated cost, shipping, or quantity error. This email will be sent to you in 24 hours and we will give options to proceed forward.

At times products will sell out and we may have a slight delay in sourcing new supplies.  Again, we will inform you immediately of any delays.
Please note we will provide labels with Nutritional breakdown.

Privacy Policy

We do not disclose buyer’s information to third parties. Email addresses are used by only us where indicated by customers that they wish to receive information on promotions and offers.

Customer addresses and delivery details are only shared with third parties
responsible for carriage of goods.

Returns Policy

If there is a problem, please contact us and give us your contact details, order details, and tell us the reason why you are not happy with your licorice/candy. If for some reason you are not satisfied, return the item to us in original condition.
Upon return and inspection, we will be pleased to promptly issue a full refund, minus shipping and handling charges.

All returns must be processed within 7 days of purchase.

Exception:  Delivered courier packages need to be put away to protect them from the weather conditions each season brings – so please ensure you are not leaving items outside. We strongly recommend shipping to an address where someone is available to collect the item from the courier directly.

Courier companies do NOT cover perishable goods and will NOT accept charges or claims for goods that are left outside unattended and perish, nor do we unfortunately.

If nobody is home to collect the items and the items go missing, again these are not covered.

Shipping

The shipping cost is calculated and added to the total amount on the checkout page.

We process and dispatch all internet and phone orders within 48 hours. Our products are couriered in secure packaging and handled by a number of Couriers. This means you should receive your order within 1-3 working days anywhere in New Zealand.

Allow an extra day for rural delivery.

If you wish to have ‘signature required’ delivery of your goods, you need to ask so we can organise this.

As each region in NZ differs for postage costs and courier costs, we reserve the right to request additional costs should the direct cost be more than the quoted amount.

Please note that for bulk orders the shipping rates may differ.

Contact us to discuss your shipping requirements if you are not sure.

Cancellation Policy

You may cancel your order at any time by emailing sales@exoticcandystraps.co.nz

Once cancellation is confirmed, your order will be deleted immediately and you will be notified as such.

A full refund will only be applied if payment for the order has been received.

We reserve the right to cancel your order if payment has not been received within 7 days of placing the order. You will be notified of the cancellation